INCREASE YOUR CUSTOMER WIN-RATE
- Make it easy for customers to choose your business with a secure online booking portal
- Empower your sales teams with a single view of all live opportunities and pipeline data
- React faster to new prospects with automated quote and proposal templates
Make customer experience your competitive advantage
- Respond quickly and efficiently to customer enquiries with fast call handling and tracking
- Enhance communications with custom-branded templates and fields for personalisation
- Control the service experience you deliver with standardised back-office workflows
See the complete picture of every account
- Get a 360˚ view of every account, contact site and contract with our fully integrated field service management CRM
- Make job management easy by logging every call, email and customer interaction
- Make GDPR compliance easier with complete visibility of customer data and opt-in preferences
BigChange automatically generates scheduled appointment offers making it very easy for the customer to just say ‘yes’. As a result, our service booking success rate has increased from 20% to 90%.
Celsius Plumbing and Heating
SOFTWARE THAT GIVES YOUR BUSINESS THE EDGE
CUSTOMER PORTAL
Give your customers more control with a user-friendly, online portal that makes it easy for them to request, book and manage their appointments at their convenience. Plus, track job progress live and download job cards and invoices when work is complete.
CUSTOM QUOTES
Create and send professional, branded quotes and proposals that customers can review and accept online. Follow-up with automated emails to increase your win rate.
SALES ACTIVITY TRACKER
BigChange brings all your sales data together in one place. Keep track of contacts, calls, emails, quotes, proposals, appointments and more at the click of a button.
SALES PIPELINE MANAGER
Turn more opportunities into paying jobs with a complete view of your team’s sales pipeline and where each prospect account is in the sales cycle.
VOIP INTEGRATION
Make every customer call a great experience on BigChange. Contact information loads instantly via the field service CRM software, so your team can always greet customers by name and help them out right away.
JOB MANAGEMENT SOFTWARE THAT DOES MORE
Boost workforce productivity, increase operational efficiencies and free up cash for growth when you run your business on the complete Job Management Platform
EXPLORE THE PLATFORM
BOOK A ONE-TO-ONE DEMO TODAY
See how your business could grow stronger when it runs on BigChange