Give your teams the tools to do more
- Improve first-time fix rates with stock, equipment and parts available to view whilst on-site
- Complete jobs quicker by viewing previous work history at the tap of a screen
- Get to the job on time with work locations automatically shown on the integrated sat-nav
Keep your service standards high
- Control every job step-by-step with custom workflows that ensure nothing is missed
- Respond rapidly to customer requests by enabling your teams to create new jobs in the field
- Ensure support is always on hand with office and field-based teams connected in real-time
Make job admin a breeze
- Get proof of work or delivery with photo and signature capture on the mobile app
- Maintain health and safety best practices with digital risk assessments and method statements
- Log expenses in seconds and capture and approve timesheets on the go
BigChange has made business expansion very easy. New engineers can literally be up and running in minutes using the very easy mobile app.
Complete Shutter Services
SOFTWARE THAT KEEPS YOUR BUSINESS RUNNING SMOOTHLY
WORKFLOWS STOCK MANAGEMENT RISK ASSESSMENTS PHOTO AND E-SIGNATURES EXPENSES AND TIMESHEETS MOBILE TABLETS
Control service delivery with workflow management software. Design step-by-step workflows that mandate work is completed against your standard processes. Capture custom information, such as photos, barcode scanning and text. Create and share electronic certificates, reports and job cards instantly.
Improve first-time fix rates, job efficiency and customer experience by enabling teams to add pre-defined items to a job whilst on-site, including upsells, parts and additional services offered. Gain complete visibility over the stock and equipment associated with each job.
With BigChange’s mobile workforce app in the palm of their hands, your field-based teams can review method statements, carry out risk assessments and complete vehicle safety checks, all with electronic sign-off. And, where needed, you can set rules so jobs can’t be started until workers have completed the health and safety tasks.
PHOTO AND E-SIGNATURES
It’s easy to get work signed off with BigChange. Field-based teams can get proof of work or delivery via e-signatures and photo captures. If a customer is not on site, they can share a link via email or SMS to capture signatures remotely.
EXPENSES AND TIMESHEETS
BigChange takes the pain out of managing expenses. Using the mobile workforce app, teams simply snap the receipt, enter the details and submit. BigChange automatically captures timesheets with start, and finish times, and any other activities you choose to add. Users can sign their completed timesheets and submit them to their managers for approval on our timesheet management software.
You can run BigChange on any Android or iOS mobile device, including smartphones and tablets. This means you can use hardware you already own. Or, if needed, choose our state-of-the-art tablets which come packaged with tough rugged cases, a data-only SIM, a 0.5GB data allowance, co-Pilot HGV navigation, warranty and remote technical support.
JOB MANAGEMENT SOFTWARE THAT DOES MORE
Win more profitable customers, unlock operational efficiencies and free up cash for growth when you run your business on the complete Job Management Platform.EXPLORE THE PLATFORM
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See how your business could grow stronger when it runs on BigChange