Facilities Management Software

Yes. With our software, you can optimise hundreds of jobs in bulk by using the intelligent scheduling assistant. The assistant matches engineers to jobs based on factors such as location, job type, traffic information, skill set and vehicle type. As such, you can guarantee that you’ll always have the right people in the right places — every time.

You can enjoy many benefits by using BigChange to manage your business, including:

• User-friendly online booking portal that makes it easy for customers to manage their appointments
• Optimised schedules that save you time and money
• Complete visibility over your operations for better decision-making
• Improved customer communications, including marketing emails to increase bookings
• Mobile application that removes the need for paperwork and admin-heavy tasks
• Instant invoicing and payments for a healthy cash flow
• Excellent health and safety features that ensure your business is compliant

The mobile app gives your engineers access to all the vital information they need from the palm of their hands. Whether they want to view their schedule or individual job details, complete a risk assessment, communicate with your back-office staff or put together a digital invoice, it just takes a few taps.

With less paperwork to take up their time, your team can get back to doing what they do best.

Absolutely, and the best part is that it doesn’t add workload to your team. Keep your customers in the loop about their appointment statuses by sending automated communications. For example, you can send a notification on the day of their appointment where they’ll be able to track their engineers’ whereabouts in real-time via a GPS tracking link.

Once the work is complete, customers will immediately receive their invoices and pay using a range of convenient online options for a swift and simple transaction.

Finally, you can check that customers are pleased with the service by sending them a satisfaction survey, which will help you keep improving your business and make it more attractive to potential customers.

With our platform, compliance needn’t be a worry. To ensure your operatives are following industry best practices, you can produce mandatory risk assessment and workflow documents that they complete via the mobile app. Operatives won’t be able to fill out timesheets until the health and safety forms are filled out, giving you peace of mind that they’ll carry out all work safely. Plus, you can create a digital library for your schematics and guides for easy reference whenever your team needs them, wherever they are.

BigChange is for organisations of all sizes and will scale as your operations do. We’re making it our mission to help everyone be successful, which is why we work with thousands of field service companies worldwide to make their businesses grow stronger.