BigChange USA | Plan, Schedule and Dispatch

To get the right resource to the right place every time, the BigChange system helps you work around constraints such as time, tools required and vehicle attributes. Create new work-orders and appointments, then allocate them to your people or send direct to vehicles.

INTELLIGENT SCHEDULING ASSISTANT

Our scheduling assistant guides you to the perfect resource for each job
Account for location, traffic information, job constraints and vehicle type
Real time data
Respond fast and optimise travel distance
Lower costs, faster resource deployment and less speeding as jobs are spaced out properly
Improve productivity

ARRANGE A DEMO TODAY

Intelligent scheduling assistant example

OPTIMISE HUNDREDS OF JOBS AT A TIME

Increase your profit by minimising your travel time and overall ‘cost to serve’.

MANAGE UNSCHEDULED JOBS

Create rules for unscheduled jobs and automatically allocate them to your custom categories.

PRICING, RATES AND RATING TABLES

Custom pricing models for each job type, with customer-specific prices and rating tables.

ASSIGN ITEMS DIRECTLY TO JOBS & BOOST YOUR FIRST TIME FIX

Check and assign parts and equipment availability, plus stock levels, in multiple locations.

BUILD WORKFLOWS WITH EASE

Create step-by-step workflows that mandate work against your standard processes
Capture custom information, such as photos, barcode scanning and text
Speed up data capture with Optical Character Recognition
Create and share electronic certificates, reports and job cards instantly

AUTOMATIC JOB CONFIRMATIONS AND ETA TEXT MESSAGES

Automated alerts via email and text message; plus an ETA and turn-by-turn tracking of your vehicles.

SAVE TIME, BOOST EFFICIENCY

Book recurring jobs with ease with different timeframes for job repetition
Keep your office and field team informed by attaching files and images to a job
Create work orders for your subcontractors, and add subcontractor licenses
Allocate and track multiple resources on a single job by setting up a main resource with assistants
Tooltip alerts help you head off potential issues
Multiple ways to view your jobs make it easier to see progress in real time
User-friendly drag-and-drop interface
Alerts to jobs with specific Service Level Agreements, so these are prioritised
Every work order in one place, logged against account, contact, asset or equipment
Detailed audit trail breaks down every action for a complete record
Job Hints offer the opportunity to maximise efficiency by advising when jobs may tie in with other local jobs

Job weather forecast

For those jobs that can be affected by weather conditions, it can be handy to know if it might get in the way whilst you are planning the job. To help you plan ahead, we’ve introduced a weather forecast as part of BigChange scheduling. When you’re creating a job, a weather icon will appear once you enter the location, giving you a five-day forecast for that site in three-hour increments. Then, once the job is scheduled, click again for a forecast of the exact time and date booked in.

HIGH PERFORMANCE ON SCHEDULE