New jobs, completed jobs and those in between are all synchronised between your mobile devices and your back office in real time. Automatically sending job cards and certificates directly to your customer where needed.
LOG EXPENSES IN SECONDS
Simply snap the receipt, enter the amount and the details, and submit. It makes expense management a breeze.
PHOTO AND SIGNATURE CAPTURE
Proof of work or delivery is provided via signature capture and photo capture before, during and after work. Get the proof of service or delivery that you need without making physical contact.
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VIEW STOCK AND EQUIPMENT AND ADD PARTS AND LINE ITEMS
Add pre-defined items to a job whilst on site, including upsells, parts and additional services offered. You also have complete visibility of the stock and equipment associated with each job.
MESSAGING AND BRIEFINGS
Receive messages sent from the back office and respond via the app (not available whilst the vehicle is moving).
RISK ASSESSMENTS AND METHOD STATEMENTS
Mobile workers can review method statements and carry out risk assessments, all with electronic sign-off. And if required, jobs can’t be started until this has been completed.
MOBILE CRM ACCESS
View and update CRM records, tickets, notes and contacts on-the-go. And see which contacts are nearby.
ELECTRONIC WALK-AROUND CHECK
If you choose, your mobile workers can’t start their jobs until they’ve completed a safety walkaround check for their vehicle. Our system lets you create multiple vehicle-specific or role-specific safety checks. You can also view previous checks, see outstanding defects and fix or reconcile issues directly from the app.
TIMESHEETS
The app allows you to capture full time and attendance details with start, finish, and any other activities you choose to add, then when required, the complete timesheet can be signed off by the user and authorised by their manager.
ALERTS ON ANSWERS AT RISK
Alert key people when mobile resources raise an ‘answer at risk’, even whilst the job is in progress.
ATTACH MULTIPLE WORKSHEETS
Attach multiple worksheets to a single job type and control the order they are completed in.
CONDITIONAL BRANCHING
Your workflow is automatically determined based on answer-based rules and dependencies. It ensures the correct procedures are followed and adds a layer of intelligence to more complex processes.
WORK OFFLINE
The JobWatch app allows mobile resources to start and complete jobs, even whilst mobile data is not available. Data is sent back once mobile data service resumes.
VIEWING A FILE ON A JOB
The BigChange File Library gives you the freedom to share documents between your office and field team – as well as the control to choose who sees each file. You can upload whatever documents you need, including company policies, trade body certificates, user or installation guides for parts and equipment or site specific documents. But what makes our library really different is that you can display a file as part of a job and JobWatch will automatically save the date and time it was viewed, making it perfect for documents such as Risk Assessments.
DEVICE-LOCKDOWN SOFTWARE
We keep your data secure. Optional device-lockdown software blocks access from non-authorised apps or device functions. It also allows remote support from BigChange’s RoadCrew customer service team.
PAUSE, SUSPEND OR REJECT
Your system can be customised so that mobile resources can pause and suspend jobs, or even reject new jobs if they are unable to complete them.
CREATE NEW JOBS IN THE FIELD
Mobile workers can create new jobs from scratch in the field, enabling them to respond quickly to customer requirements as they arise.
DETAILED TIMESTAMPING
All activities are timestamped, providing an audit record of when jobs were received and accepted – and when the resource started travelling, arrived and started working. This means accurate customer bills and equips you with all the facts in the event of a customer query.
JOB INFORMATION SENT TO THE BACK-OFFICE IN REAL-TIME
Updates and worksheet answers are sent to your back office in real-time, so they have true visibility of progress against the plan.
ALERTS FOR MOBILE RESOURCES
Configure custom alerts for your mobile workers, telling them that a job is at risk of over-running, this keeps them informed to manage customer expectations.
CALL DIRECT FROM THE APP
Click on a customer’s phone number within the app to make a call via the mobile device (requires a voice enabled sim).
CONTACT OUR ROADCREW
Whenever they need help, users can simply press the RoadCrew button in the app to make an instant support request.
NO-TOUCH SIGNATURES
With BigChange, it’s easy to get essential work signed off while still maintaining social distancing. Instead of customers signing the engineer’s device, our NoTouch Signature feature allows field workers to share a signature capture link via email, WhatsApp, SMS or whatever app your customers use. So they can sign off work on their own device, not the engineer’s – and even sign off remotely if they’re not on site.
FOLLOW ON JOBS – CUSTOM AUTOMATION
If a job isn’t completed, our automated Follow on Jobs feature will schedule in an additional job automatically. Our custom automation carries over information such as job contact, original job details, skills, constraints, financial line items, original mobile workers comments and other relevant detail. You save valuable time and admin, while your field workers know exactly what they need to do.