TAKING YOUR BUSINESS TO THE NEXT LEVEL
For larger and/or more complex businesses, and those seeking the ultimate in integration, customisation and automation, our Professional Services Team are the experts who are key to taking your JobWatch experience to the next level.
SPECIFICATION
Our expert analysts can take your requirements, identify key data from your processes and systems and write a clear Specification document defining your custom requirements with an estimate of time and cost to complete.
SPECIFIC INTEGRATIONS
BigChange designed its software from day one for ease of integration with other systems and is currently integrating with many systems including multiple Microsoft products, financial packages, ERP’s and other back office system.
CUSTOM REPORTS
BigChange JobWatch has many standard reports, all available on demand with your up to the minute information. If however you require a specific report building our Professional Services Team are able to build custom reports for you.
Our Professional Services Team can quote for and create a custom features package to meet your needs, delivering you a solution that enables you to provide your unique competitive advantage. This can include:
- Customer-specific integrations
- Bespoke worksheets and job cards
- Bespoke reports
- Automation and project management
- A tailored strategic approach
- A proposal with an estimate of time and cost
WORKSHEETS AND JOB CARDS
One of the great features of the BigChange system is that you can create and update your own worksheets and job card templates, keeping you in control as business and requirements change, this is something our Implementations team will teach you how to do. However, if you would prefer us to do them for you, this is something our Professional Services can do for you.
Job cards are your branded, custom documents that you can use within your business as a record of the work completed and share with your customer to confirm the job. Job cards are also used to create certificates relating to a job required by legislation. Professional Services can replicate your current workflows or paper forms, or even enhance them for you to provide professional branded paperwork and certificates for your customers.
AUTOMATION
Automation triggers specific actions, generally relating to data changes in the system, such as when a job is completed or a new contact created. Common triggers are:
- New contact or job created
- Job changes status (e.g. starts or completes)
- Job completes successfully/unsuccessfully
- A specific answer to a worksheet question
Common actions are:
- Create related follow on jobs (e.g. inspection/test job)
- Create stock details to job worksheet
- Create a new financial line item
“JobWatch is a ‘compliance dream’ as it gives auditors full visibility of jobs live and it is also fantastic for customer service. Whether a job is successfully completed or not we know exactly what’s going on and can provide instant updates backed by the facts to quickly resolve any issues.
Take a look at our case studies