YOUR DAY, YOUR WAY, WITH THE UK’S FAVOURITE
JOB MANAGEMENT SYSTEM
07:00
CHECK ON NEW CUSTOMER ENQUIRIES
and grab a coffee to go
MOBILE CRM
MOBILE CRM
08:00
Schedule today’s new jobs
JOB SCHEDULING
JOB SCHEDULING
09:00
CHECK THE LIVE VEHICLE TRACKING
whilst I grab a quick breakfast
LIVE TRACKING
LIVE TRACKING
10:00
ADD A NEW ENGINEER TO THE SYSTEM WITH EASE
so they’re setup for success
RESOURCE MANAGEMENT
RESOURCE MANAGEMENT
11:00
CHECK THE STATUS OF OUR SALES OPPORTUNITIES
it’s gonna be a record month
BUSINESS INTELLIGENCE
BUSINESS INTELLIGENCE
12:00
Take the office dog for a walk
12:30
Phone alert to say a driver has been speeding.
Ping a warning message straight to their tablet
DRIVER BEHAVIOUR
DRIVER BEHAVIOUR
13:00
QUICKLY FIND THE NEAREST ENGINEER TO A LOCATION
after an urgent repair job comes in
FIND NEAREST RESOURCE
FIND NEAREST RESOURCE
14:00
INVOICES SENT OUT AS SOON AS WORK IS COMPLETED
a real boost to our cashflow
DIGITAL QUOTES & INVOICES
DIGITAL QUOTES & INVOICES
15:00
CHECKED JOB PERFORMANCE
and had a cheeky biscuit (or 2!)
PERFORMANCE TRACKING
PERFORMANCE TRACKING
16:00
END THE DAY WITH A QUICK LOOK AT REPORTS
and schedule a WIP report for tomorrow’s meeting
REPORTS
REPORTS
17:00
SYNC WITH SAGE OR XERO
ACCOUNTING INTEGRATION
ACCOUNTING INTEGRATION
17:30
GYM AND NETFLIX
08:00
start my timesheet
and grab a cuppa!
TIMESHEETS
TIMESHEETS
08:10
Take a look at today’s jobs
before completing a vehicle check
JOB MANAGEMENT
JOB MANAGEMENT
09:42
LOVE THE INTEGRATED SAT-NAV
SAT NAV
SAT NAV
11:15
Office SENT through an emergency call out.
11:30
Good thing I checked the job history.
Stop at supplier to pick up a specialist part needed and add it to the job.
MOBILE CRM
MOBILE CRM
11:30
Arrive on site and complete a risk assessment
view the site plan sent by the customer in the file library
RISK ASSESSMENTS
RISK ASSESSMENTS
12:00
worksheets manage my work step by step
Takes me through the job step-by-step, so easy to complete.
WORKSHEETS & WORKFLOWS
WORKSHEETS & WORKFLOWS
12:50
took a photo to complete the job
Customer signs off the job and is relieved that the machine’s back up and running.
PHOTO & SIGNATURE CAPTURE
PHOTO & SIGNATURE CAPTURE
12:50
Definitely ready for lunch
It seems a long time since breakfast
13:15
Next job isn’t on the map yet, so navigate using what3words
Gives every 3 metre² location a unique 3-word combination that gets me to every job.
15:30
Carry out an interim maintenance job
See that machine’s due its full service next month so assign myself the job and do it now. Saves coming back another day and customer delighted.
17:30
time to sign off after a busy day
ready for a night out with mates!
TIMESHEETS
TIMESHEETS
09:20
REPORTED A MAJOR PROBLEM WITH ONE OF OUR MACHINES
Call through an urgent repair as we have to meet our customer’s SLA.
CALL HANDLING & CRM
CALL HANDLING & CRM
09:30
INSTANTLY RECEIVED A BOOKING CONFIRMATION BY EMAIL
Great to know someone’s on their way
JOB CONFIRMATIONS
JOB CONFIRMATIONS
09:45
RECEIVED AN SMS MESSAGE TELLING ME WHEN THE ENGINEER WILL ARRIVE
what a relief!
ETA ALERTS
ETA ALERTS
11:20
THE ENGINEER TOOK PHOTOS AND MY SIGNATURE TO COMPLETE JOB
I check the details and add my signature, then send it back. It looks as though we only had 3 hours downtime – bad enough but it could have been a lot worse!
PHOTO & SIGNATURE CAPTURE
PHOTO & SIGNATURE CAPTURE
12:00
THE JOBCARD AND CERTIFICATE WERE WAITING FOR ME IN THE CUSTOMER PORTAL
So I can review it to see what caused the problem
JOB CARDS & CERTIFICATES
JOB CARDS & CERTIFICATES
15:30
RECEIVED INVOICE AND LEFT A REVIEW
Left a 5* review and would definitely use them again
DIGITAL QUOTES & INVOICES
DIGITAL QUOTES & INVOICES
17:30
HEAD HOME
It’s been a long day.
