New Feature: Digital Signatures

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Digital signatures are a new feature at BigChange

New Feature: Digital Signatures

BigChange brings you another paperless solution that allows you to automatically and seamlessly capture digital signatures and customise acceptance information, issuing a digital receipt when the document is signed. This

BigChange appoints Chief Operating Officer to support continued growth

BigChange, the mobile workforce management company, today announced that it has appointed Jo Godsmark as its Chief Operating Officer. Jo will lead the company’s customer-facing activities in this new role,

BigChange Network Managing Director Paul Whitter

The Latest from the BigChange Network

It’s been a while since we last sat down with Paul, the Network’s Managing Director, to chat. Here’s what he had to say when we asked for an update: BigChange:

BigChange Martin Port at Thorpe Park Leeds

Company bosses are UK’s most dangerous drivers

New research from BigChange, the mobile workforce management technology company, has revealed that company bosses are more likely to have a chequered driving history than people at any other rung on

New Feature: Automatically Schedule Follow-on Jobs

Let BigChange save you time by automatically scheduling your follow-on jobs! This amazing new feature from JobWatch allows our customers to automate the process of booking their follow-on jobs, completely

How does ISO Certification build best practices for services businesses of all sizes?

What defines a quality business? Is it the customer support provided or the quality of the service or product they deliver? Is it how the organisation is run or more

Live alerts bring your up-to-the-minute progress to customers with ease!

Live text alerts ensure you and your customers always have your finger on the pulse as jobs are happening. From alerting customers of driver and job progress to keeping the

Paul Witter is leading a BigChange towards Collaboration

Utilising the diverse skills of your team and available networks are critical in the modern business arena. No longer can one person problem solve and innovate, provide customer service and

What is BigChange Audit?

BigChange Audit is a simple yet comprehensive online application which allows companies to self-audit and help directors, managers and employees truly understand the legal responsibilities. BigChange Audit enables straightforward auditing

Power to the Paperless: hard stats on how going digital can save your business money

Whether you are looking to improve safety compliance, decrease fuel costs or dramatically improve customer satisfaction & retention, BigChange can provide the solutions essential to make your business run sleeker,

How to improve workplace safety with BigChange

Workplace safety and the adherence to mandatory company and safety policies impact both the health of your staff and the ability for those professionals to accurately respond to customer expectations.

BigChange team and office bucks Brexit uncertainty

BigChange bucks Brexit uncertainty and embarks on European expansion drive

BigChange, the mobile workforce technology company, today revealed the first steps in its ambitious European expansion plans. The Leeds-based company has established a subsidiary business in France to spearhead its

BBC Dragons Den Entrepreneur Jenny Campbell inspires BigChange on Motivational Monday

BigChange was privileged to host BBC Dragons Den Entrepreneur Jenny Campbell on July 1, 2019. Campbell’s story and journey to overcoming adversity and achieving personal and professional success truly captivated

BigChange appoints leader to fuel global collaboration network growth

BigChange, the mobile workforce technology company, today announced that it has appointed Paul Witter as the Managing Director of its groundbreaking Collaboration Network venture. Witter has a wealth of experience

What is Smart Scheduling and why does it matter?

Many factors can impact the success of your staff in the field and how your customers respond to the service visit. As we addressed in previous blogs; customer satisfaction and technician

How does BigChange simplify how you run a Plumbing & HVAC business?

From large plumbing businesses with expansive fleets of vehicles and technicians to; smaller, growing ventures with a handful of drivers and just a few customers. Everyone gains from systems which

What is Mobile Workforce Management, and why is it important to your business?

Throughout the service and transport sectors, a number of seemingly similar and non-intuitive terms have begun to form a modern dictionary of confusing scale and scope. Is it CRM or

Technology company BigChange to adopt a four-day working week

BigChange, the mobile workforce technology company, today announced that it intends to adopt a four-day working week across its business by the end of 2021. BigChange – which has its

BigChange leaders for life interview with Richard Burnett

Richard Burnett making a BigChange for Road Safety

Prioritising road safety is something we truly value at BigChange. With our Leaders for Life initiative, we have partnered with Transaid & Brake, the UK Road Safety Charity, to do

BigChange 6 advantages of switching to a CRM platform

6 Advantages of switching to a CRM platform, like JobWatch by BigChange

Customer-Relationship Management software, commonly known as CRM’s have become an impact technology in recent years. Providing a digital platform to bring together customer data, service histories and invoicing (among other

BigChange shaping the future Leeds event day

Shaping the future of Safety and Compliance with BigChange

Running a fleet? Join us in Leeds for this free event on 12th June from 11am – 2pm to learn more from our experts about fleet safety. Talks will cover

Legislate to save lives devastated by company drivers, say road safety campaigners

Road safety campaigners have taken their message to Westminster on a vintage Routemaster London bus and called on the Government to legislate to encourage higher road safety standards from UK

BigChange Wins Sage Endorsement with Platinum Partner Status

BigChange has become a Sage Developer Platinum Partner. The Leeds-based provider of mobile and office IT for paperless working becomes one of a very few UK companies to achieve this

Changes in vocational apprenticeship opportunities in the UK, and their impact on the future of the service sectors: Part II

New opportunities to gain work experience and college credit. The traditional path of vocational apprentices has involved a combination of on the job, and academic training with the eventual end

What factors drive Customer Experience in the Service Sectors? Part II

Customer Experience is infinitely personal and continuously evolves from each service encounter to colour how customers view both the service event and the provider as a whole. In part II

BigChange customer experience part 1 cartoon

What factors drive Customer Experience in the Service Sectors? Part I

Customer experience, simply put, is the most decisive factor driving a business’s success in the service sectors. Through the establishment of a fluid and adaptive customer experience, brand loyalty is

BigChange vocational apprenticeship 1 cartoon

Changes in vocational apprenticeship opportunities in the UK, and their impact on the future of the service sectors: Part I

The service sectors live and die on the success of vocational apprenticeships and the skills they impart on the growing domestic workforce. Apprenticeships across the UK aim to train the

What is First-time fix rate and how can it make or break your business?

In the hyper-competitive field of service management any small mistake can be the difference between building customer retention and going out of business. From enhancing brand visibility, offering competitive pricing

How can Service Management Software save your Business Money? Part II

Just as important as driver and technician performance, the back office must be able to process all customer & technician data while generating invoices and inventory information without error. With

3D printing – will it really make a difference in the service sector?

Utilising a sleek and efficient workforce can improve service response times while decreasing the significant operational costs associated with running a fleet of vehicles, back office coordination & technician/service time.

BigChange conversation with Steve Herbert

A conversation with Steve Herbert: A field operations and logistics expert with 20 years experience

There is an increasing need to harness our network of experts, thought leaders and industry experienced professionals to provide BigChange customers with invaluable insight into the trends and important industry

How can the service sectors best prepare for a millennial driven work force?

A generational shift is happening in the global workforce and its changing the way business is done. No longer are the professional trades driven by the methods and process which

BigChange monthly best driver winner Ross Moorlock

Leader for Life monthly Best Driver Winner, tells us why driver safety and accountability is essential

BigChange: Briefly explain your background and industry experience. Ross Moorlock: I joined the senior leadership team at Brake, the road safety charity, in September 2017 as Business Development Director and I

Making Tax Digital: How will this impact your business and bottom line?

With the UK’s recent push to digitise the tax reporting process many questions have arisen as to how these changes will alter business as usual. To better understand the tangible

BigChange service management part 3 vehicle cartoon

How can Service Management Software save your Business Money? Part III

Jobs are completed correctly when a company’s workflow process are followed. Technology can ensure that technicians follow safety and workflow process (risk assessments, method statements) without exception. By mandating that

An Interview with Alan Letford

At BigChange we stand strong in promoting safe driving and greater accountability for business & community leaders to improve road safety. We feel the that setting a good example for

How can Service Management Software save your Business Money? Part I

Workforce management today requires a complicated balancing act. Attempting to coordinate a dizzying array of workers and service contractors with job assignments as they develop in real time can often

An Interview with Steve Herbert

We’re harnessing our network of experts, thought leaders and industry professionals to bring you invaluable insights into the trends and industry related issues that impact your bottom line! To start

An Interview with Paul Skinner

At BigChange we believe in the power of collaboration, which is why we have launched the BigChange Collaboration Network. To commemorate the launch of the network, we’ve teamed up with

An Interview with Nic Hamilton

In anticipation of the upcoming racing season, Big Change sat down with Leaders for Life ambassador Nic Hamilton. Nic is the first disabled athlete to compete in the British Touring

BigChange advisory plus Ruth Waring and Jo Godsmark

How does BigChange Advisory Plus help our customers reach their goals?

At BigChange, we’re always looking to provide better and more comprehensive services for our customers. We feel that by providing the best product for your business we can simplify operations,

BigChange appoints Head of HR to shape fast-growing organisation

BigChange, the mobile workforce management technology company, today announced the it has appointed Sonal Sidpara as the company’s first Head of HR and People Culture. Sidpara, who has relocated to

Choosing your CRM platform: Is your organisation ready to join the Paperless revolution?

With recent dramatic technological advances and the rise of millennials in the mobile workforce (more on this topic in the coming weeks, stay tuned), new software solutions have become an

Meet Stuart Lawlor; our Leaders for Life winner for February

Here at BigChange we are truly committed to improving road safety. We feel the that setting a good example for our customers, employees and the community starts with us. That’s

BigChange drives Hamilton return to the British Touring Car Championship

Nicolas Hamilton, the BigChange backed British racing driver, will rejoin the Kwik Fit British Touring Car Championship in 2019, for his first full assault on the series at the wheel of a

BigChange FTA chief Executive David Wells and Caroline Barber

BigChange’s Impact – Helping Transaid in Q4 2018

An update from Transaid’s CEO, Caroline Barber – I hope you had a wonderful festive break and are settling into the new year. Looking back on 2018, the last quarter

BigChange appoints French business leader to spearhead European expansion

BigChange, the mobile workforce technology company, today announced that it has appointed Frederic Dupeyron, a highly experienced transportation and technology industry leader, to spearhead its expansion in mainland Europe from 1 February

BigChange accelerates scale-up plans with two acquisitions

BigChange, the mobile workforce management software company, today announced that it has gained valuable new software and consulting capabilities, as well as over 100 new customers, with the acquisition of two

BigChange Martin Port delivers stellar sales

Tech firm BigChange delivers stellar sales growth in 2018

BigChange, the mobile workforce technology company, today announced its full year financial results for 2018. The company attracted more than 250 new customers in 2018 and signed new business contracts

BigChange Blue group employee holding phone

BigChange adds collaboration to award-winning JobWatch system

BigChange, the mobile workforce technology company, today announced that it has enhanced JobWatch, its award-winning mobile workforce and job management system, with a new collaboration tool that makes it quicker and

2.2 million Brits drive regularly for work high on drink and drugs, research shows

New research published today indicates that 2.2 million UK road users who drive as part of their jobs are regularly taking to the wheel while under the influence of drink